Privacy Policy

Switch respects your privacy and is committed to safeguarding your personal data.

VisualEye Limited and Switch Digital, together referred to as ‘Switch’, ‘we’ or ‘us’ are the Data Controllers. At Switch we want to make it easy for you to understand what we do with your information. You are the Data Subject, which means the information we collect may identify you as an individual.

We collect information from you when you contact us or engage us to supply you with a service. We only collect information needed to contact you, provide the service you want and run the administrational needs of your account and website needs. This would normally consist of:

Name, contact phone number, email address, postal or business address, payment details.

For us to keep this information we need a lawful basis. The main basis we reply on is ‘Contract’, when you enter into an agreement with us to provide a service, such as a design for a new website “Consent” when we have to ask for your permission to provide a service or send you information and “Legitimate Interest” when we keep records of services provided to you and any specific needs for your website or the use of CCTV to protect or offices, customers and staff.

You can withdraw your Consent or object to processing at any time, by contacting privacy@switch.je.

We only keep your information for as long as we need it. We have a retention schedule for all the information we hold. You can request a copy of this at any time.

We store your information on our computer systems that have the highest protection available. Any information about you held in our office on paper is kept safe under lock and key.

You have several rights as an individual under the Data Protection (Jersey) Law 2018. These rights include:

• Your right to be informed
• Your right to access
• Your right to object
• Your right to restrict how we process your information
• Your right to have any inaccurate or incomplete information corrected
• Your right to be forgotten
• Your right to portability and Right to object to automated processing

You can contact us at any time and request the information we hold about you. We will provide this in the first instance free of charge and within 28 days of verifying your identification. If you are not known to us, we will request photographic ID and proof of address. We have a data request form to make this as simple as possible for you.

If you have any questions about our Privacy Notice or how we use your information, please contact our Data Protection Officer – Paul Byrne, privacy@switch.je.

If you are not happy with the way we have processed you data and want to make a complaint please contact us by emailing Privacy@switch.je or the Office of the Information Commissioner, Jersey at www.jerseyoic.org. If you want our detailed Privacy Notice, please ask us for a copy and we will send it to you.